Delete your account

Open your account, go to Your data, and choose Close my account. It takes effect straight away and signs you out everywhere.

In the mobile app, the same control is under Account.

If your wallet still holds money, spend it or send it back to the card or account you topped up with first. Once the account is closed we can no longer tell whose money it was.

Email ayprosupport@aypro.com.ng from the address on the account, or tell us the phone number you signed up with. We will check it belongs to you before we delete anything, then confirm when it is done.

We answer within one month, which is the limit the Nigeria Data Protection Act sets. In practice it is much sooner.

• Your name, email address and phone number.
• Your saved recipients and saved cards.
• Your devices, and every signed-in session.
• The link between you and the numbers you topped up.

When you close your account we remove your name, email and phone number, and the numbers you topped up stop being linked to you. The purchase records themselves stay for six years with your details taken out of them, because tax and company law say we have to keep financial records for that long. After six years those go too. The closed account itself is deleted ninety days after you close it.

So the records of what was bought survive, but with nothing in them that points back to you. We cannot delete those sooner, and we do not use them for anything else.

Anything about your data goes to ayprosupport@aypro.com.ng. The privacy notice lists everything we hold and the rest of your rights over it.